Managing an online community brings with it many joys and many challenges. It’s common to think of a community manager as a moderator: someone to control the messaging and make sure things stay on track. While that’s a part of their role, there is so much more to community management than this! Although they do administer and/or create the rules for the community, they guide the members in a direction that educates, facilitates discussion, and helps each other succeed.
A talented community manager is a nurturer, an arbiter of quarrels, a font of information and resources, and a facilitator of discussions that encourage growth. In order to do their job to the best of their abilities, they must clearly understand and be mindful of the goals of the organization as well as the goals of the membership. These may be two very different things, so there may or may not be more guidance necessary to ensure the goals of all parties converge and balance.
Megan is a problem solver and connector passionate about connecting with others in online and in-person communities. She’s energized through interacting with folks online or in person, be it online, at one of my classes or through my volunteer event management.
Megan is also a self-professed yoga geek! She is passionate about teaching yoga to adults and kids and youth with autism and her sincere wish is to share with others the joy and value that yoga can bring–and find some humor in the process.
Listen to the podcast below: